Key Contact Information Page

Click here for Frequently Asked Questions

If you have a question related to your amount due, payment of your policy or account, or other billing questions, we have several methods for contacting us:
PHONE: 800-444-9950 option 2
then follow the prompts
MAIL:
State Auto Payment Services
PO BOX 182738
Columbus, OH 43218
E-MAIL: PaymentServices@stateauto.com
LIVE ASSISTANCE: Payment Service Representatives are available to assist you any time during normal business hours, Monday through Friday, 9:15am through 4:15pm, eastern time.

If you have a question related to coverages, changes, or other policy details, please contact your independent agent.